Plus: #MyHospitalityStory and "servitization" in the hospitality industry
Plus: Accor’s focus on food sustainability; COVID testing as a new amenity?
Plus: An artist that also works as a bellman - and succeeding with F&B during a pandemic
(For me at least)
Plus: I'll be back in two weeks :)
Plus: What Aman Kyoto can teach us about health and wellness amenities
Plus: Will the travel recovery become a travel revolution?
Plus: Revenue management to address labor challenges, and what Bill Gates’ Four Seasons deal tells us about the future of travel
Plus: Self-guided art tours at Resorts World Las Vegas
Plus: Providing guests with "never ending travel," the importance of cleanliness, and more
Plus: Advice for recruiting from San Francisco’s best hotel operator
Plus: Brand experience design - and the new version of WFH
