🍍 Being prepared for service recovery

Plus: Elon bought Twitter? Hoteliers vote on what will change

🍍 Bill Marriott’s #1 job for hospitality leaders

Plus: The Egyptian "Toweligator"

🍍Why Rami Zeidan started Life House Hotels

Plus: the Lisbon hotelier who just wants you to dance

🍍Why work in hospitality?

Plus: Better minibars

🍍Learning from luxury

Plus: Microbreaks and H&M's Coachella hotel

🍍Transition

Plus: Inspiration from the Hoxton London; Accor's CEO on the financial case for lifestyle

🍍 Hospitality helps, part 2

🍍 Hospitality helps

🍍 How Edwardian Hotels keeps turnover low

Also: Molly Moon’s tipping approach

🍍 The GM who picks up trash

Plus: Selena’s ‘experience board’

🍍 The mindset for great service

Plus: amenities at a hotel I stayed at this weekend

🍍 Driving results through listening to guests

Plus: going big in 2022