Lessons from one of the world's largest lifestyle hotel operators

The Rockaway hotel that provided training to recruit new staff

Plus: the role of in-room hotel dining when guests have Uber Eats

Where IHG’s SVP of Guest Products gets inspiration

Plus: Silent disco yoga at Ritz Carlton San Francisco

Travel renaissance coming soon?

Plus: Marriott's partnership with Howard University; how to maximize efficiency

A top maitre d’ on employing the previously incarcerated

Plus: Travelers want sustainability (if it doesn’t cost more)

Lodging as infrastructure to experience the world

Plus: #MyHospitalityStory and "servitization" in the hospitality industry

Travel predictions for 2022: Slow travel and faster heartbeats

Plus: Accor’s focus on food sustainability; COVID testing as a new amenity?

Mandarin Oriental’s guide to self-care

Plus: An artist that also works as a bellman - and succeeding with F&B during a pandemic

Top 5 hotel amenities

(For me at least)

The only way to reliably earn positive reviews 

Plus: I'll be back in two weeks :)

Constant learning through constant feedback

Plus: What Aman Kyoto can teach us about health and wellness amenities

A wakeup call on technology from a former hotel GM

Plus: Will the travel recovery become a travel revolution?