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- The future of hospitality is more human
The future of hospitality is going back to our roots and connecting with people.
Today we’re learning from Veerle Donders, Concept & Brand Director at Zoku.
The big idea: More than ever before, travelers are craving human connection, and this represents the most opportunity for the future of hospitality.
Today's 7-minute episode covers:
Why we need to continue learning (0:07)
Going back to our roots in hospitality (0:46)
Reducing guest-associate inequality (1:06)
Zoku “sidekicks” (1:16)
The value of personal connections (1:52)
Learning from the pandemic (2:34)
Observations of post-pandemic travel preferences (5:11)
Credit: Zoku / Ewout Huibers & Concrete
Credit: Zoku / Ewout Huibers & Concrete
Credit: Zoku / Milan Pieteraerents
Listen now on Apple Podcasts, Spotify, or the website.
Question for you: What can you do today to create more human connections?