Hospitality was this conversation - Eleanor Erickson

Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools they need to create more sustainable workplace cultures.

I asked her what remarkable hospitality means to her and she told me it’s about creating a human connection in the ordinary moments that could be forgettable and making them memorable.

Today, Eleanor shares a story to illustrate this.

👉 What would it look like for you to take more time to talk with those around you and build connections?