- Hospitality Daily
- Posts
- How I Drive Generational Loyalty As A Chief Customer Officer
How I Drive Generational Loyalty As A Chief Customer Officer
with Derek De Salvia
Josiah Mackenzie
November 26, 2024
Hospitality Daily is brought to you with support from Roomza, which helps hotels provide personalized amenities and a guest experience that increases satisfaction, loyalty, and profitability. Learn more >>
In hospitality, we talk a lot about building guest relationships, but few do this at the scale that our guest today, the Chief Customer Officer of Hilton Grand Vacations, does. Keep reading to learn what he's learned about building not just loyalty but “generational loyalty.”
TOGETHER WITH ROOMZA
Meet Roomza: Your Partner in Personalization
Ready to welcome premium travelers who value experiences over discounts and are ready to pay more for tailored stays? Roomza helps you stand out with curated personalization that boosts revenue. They provide everything you need, including a free Hotel Personalization Starter Kit with Dyson and Theragun equipment.
Spots in their exclusive pilot program are limited. Learn more and apply now.
How I Drive Generational Loyalty As A Chief Customer Officer
Derek De Salvia