- Hospitality Daily
- Posts
- How IHG Delivers Guest Happiness and Profits in Harmony
How IHG Delivers Guest Happiness and Profits in Harmony
with Leanne Harwood, SVP & Managing Director of Luxury and Lifestyle, Americas at IHG
Josiah Mackenzie
October 17, 2024
How do you balance delivering exceptional guest experiences with driving profitability? Can these two goals of hospitality businesses truly align, or are they always in conflict?
Today, Leanne Harwood, the Head of Luxury and Lifestyle Brands for the Americas at IHG, shows us how it’s done.