- Hospitality Daily
- Posts
- The "inspiration rainmaker"
The "inspiration rainmaker"
Plus: The state of hospitality, tech for indie hotels, successful CapEx & more
Josiah Mackenzie
May 12, 2023
Together with
Hello. We have a great set of stories for you heading into this weekend:
On the podcast: The "inspiration rainmaker,” Sara Osias at Auberge Resorts
Strategy: AHLA CEO on the state of the hospitality industry
Strategy: Don’t let the pent-up appetite for travel blind you to the need to adapt
Technology: Charlestowne technology director on how tech can empower indie hotels
Marketing: Marriott wants you to know it’s more than a hotel chain
Investment: Planning and communication are the keys to successful CapEx
From our community: A contribution from Maria Navarro
👋 First time reading? Subscribe here
ON THE PODCAST
The "inspiration rainmaker"
with Sara Osias, Head of Experiences at Auberge Resorts, on the Hospitality Daily Podcast
To empower your teams to do their best work and delight your guests, you need to inspire them. And that, of course, requires being inspired yourself. Today, you're going to hear how Sara Osias thinks about this and does this.
TOGETHER WITH MDO
Night Auditor Appreciation Day on May 18th
Night auditors are the unsung heroes of the hotel industry, tirelessly working behind the scenes to ensure a seamless guest experience and smooth hotel operations.
That’s why MDO launched Night Auditor Appreciation Day on May 18th – a day dedicated to recognizing and honoring the hard work, dedication, and expertise of night auditors across the world.
Hospitality Daily readers can click the link below to receive a free Starbucks gift card to give to their night auditor and show appreciation.
STRATEGY
AHLA CEO on the state of the hospitality industry
By Chip Rogers with Steve Carran and David Millili for The Modern Hotelier
Chip Rogers is President & CEO of the American Hotel and Lodging Association, and in this conversation shares his insights on the latest trends in the hospitality industry, including the rise of sustainable tourism and the increasing demand for personalized travel experiences. He also discusses the impact of the labor shortage on hotels, restaurants, and other hospitality businesses - and offers strategies for attracting and retaining top talent.
STRATEGY
Don’t let the pent-up appetite for travel blind you to the need to adapt
By Derek Catron for Phocuswire
Travel industry leaders at the MarketHub Americas conference in Cancun this week emphasized the need for sustainability and adaptation now despite the strong post-pandemic recovery and high demand. “The recovery post-pandemic has been just amazing. We see that travel really ranks very high in life priorities,” said Nicolas Huss, the CEO of Hotelbeds, the conference’s host. “But with the blessing come the challenges.”
🫴 Want to share Hospitality Daily? Click here to forward this email.
TECHNOLOGY
Charlestowne technology director on how tech can empower indie hotels
by Gregg Wallis for Hotel Business
Independent hotels don’t always have the same resources that some of the branded hotels do when it comes to technology. Max Spangler, director, of technology at Charlestowne Hotels, shares his advice for hoteliers. “The real benefit of tech integration is that it allows us to be more flexible with our staffing model.”
MARKETING
Marriott wants you to know it’s more than a hotel chain
by Kristina Monllos for Digiday
As we’ve talked about here on Hospitality Daily before, we need to think more expansively about our businesses - and that’s certainly the case with Marriott. “The strategy for our company over the past decade has been to create a travel marketplace where we offer everything from entry-level, select serve to high luxury including yachts like the Ritz Carlton Yacht,” said global head of marketing Brian Povinelli.
INVESTMENT
Planning and communication are the keys to successful CapEx
by Sean McCracken for Hotel News Now
Issues with supply chains and construction labor shortages have eased somewhat, but alignment from top to bottom is still key to getting the most out of big capital-expenditure projects at hotels. "One of the frustrations in our industry is a lot of the times the [general manager] has more access to the project manager than the owner or the asset manager," Maxine Taylor, EVP with CHMWarnick, said at the Hospitality Asset Managers Association's Spring 2023 Conference in San Francisco. "That gets a little frustrating when the GM starts to give direction that we weren't aware of. It's hard to control that. ... You need to make that point up front that there are only certain people that can change the scope, and that really is the owner."
FROM OUR COMMUNITY
“Bartenders, chefs, dishwashers, housekeepers, managers, event planners, front desk agents, you name it. We’re all part of the show. We’re all part of the same team working to make your experience unforgettable.”
What did you think of today's email? |