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J.D. Power Research: How Guest Satisfaction is Changing
with Andrea Stokes
Josiah Mackenzie
September 23, 2024
Are higher room rates driving down guest satisfaction, or is there more at play here? In this episode, we're learning from Andrea Stokes, practice lead for hospitality at J.D. Power, about what's going on with changes and trends in hotel guest satisfaction today.
Andrea Stokes