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Lessons from All-Inclusive Hospitality
Featuring Sabrina Cendral
This newsletter is brought to you this week by the Hotel Operator’s Weekly Briefing. Check it out if you’d like long-form analysis of what it takes to empower your teams to delight guests and drive profits.
After visiting Club Med with my family, I'm fascinated by all-inclusive hospitality - and found someone who could give us the behind-the-scenes story on how this business works: Sabrina Cendral. She visited Club Med often as a kid, ended up working for the company, and then worked her way up to SVP of Marketing & Sales. Read on for some insights for all of us—regardless of whether we work in this type of hospitality business or not.