Passion-Driven Management Can Transform Your Hospitality Career

Together with

Today we’re learning about:

• How passion can transform your career

• Hotel Zed’s "thinker-in-residence”

• Mood boards

• Hispanic Heritage Month potluck

• Staying focused

TOGETHER WITH ACTABL

A GPS for the Hotel Industry: Actionable Insights to Drive Profits Up and to the Right

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Actabl's suite of business intelligence, labor management, and hotel operations management software is designed to deliver real-time, meaningful insights to both on-property managers and above-property leaders. By seamlessly integrating technologies such as Hotel Effectiveness, Profit Sword, Alice, and Transcendent, Actabl streamlines workflows, optimizes labor forecasting, and enhances the guest experience, ultimately driving profits up and to the right.

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Passion-Driven Management Can Transform Your Hospitality Career

with Michael Pace, General Manager at The Intercontinental Mark Hopkins Hotel

Are you truly passionate about your work in the hospitality industry? Do you wake up every day excited to make a difference and reach your goals?

Today, Michael Pace, the General Manager of the Intercontinental Mark Hopkins Hotel in San Francisco, shares his insights on what he calls “passion-driven management” and how it can transform you into a better hospitality leader. Here are three key takeaways from our conversation that will inspire and empower you in your career:

Discover Your Passion Point

Like the pilot light on a stove, we all have a burning passion inside us. The key is to identify what truly ignites that flame.

Michael shared his personal journey of discovering his passion for hospitality and how it changed his life. Whether you're just starting out or already in a job, take the time to explore different roles and experiences. Embrace the risks and opportunities that come your way. Find what genuinely makes you happy and excited to go to work every day.

Embrace Continuous Learning

Hospitality is a dynamic industry that thrives on innovation and improvement. Michael emphasized the importance of being a creative thinker and not being afraid to make mistakes. In his experience, being given the freedom to think outside the box and being appreciated for taking risks was a game-changer.

As leaders, we should actively seek ideas and feedback from our teams. Engage in conversations, listen to different perspectives, and be open to learning from others. Remember, growth and self-awareness are lifelong journeys.

Foster a Culture of Collaboration

One of the most valuable lessons Michael shared was the power of conversations. He highlighted the need for leaders to ask questions and truly listen to their teams. By creating an environment where everyone's opinions are valued, you can tap into a wealth of knowledge and ideas.

Michael's conversation with a stewarding attendant who suggested a cost-saving measure is a perfect example of how collaboration can lead to innovative solutions. Encourage open dialogue, embrace diverse perspectives, and watch your team thrive.

“Passion-driven management” is not just a buzzword; it's a mindset that can transform your career and the hospitality industry as a whole. Take the time to discover your passion point, embrace creativity, and foster a culture of collaboration. Make this the week you ignite your passion and make a lasting impact through the work you’re doing in hospitality!

 Listen to our full conversation here now.

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