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How The "Service-Profit Cycle" Increases Revenue Through Team Engagement
with Robyn Pratt, The Phoenicia Malta
Josiah Mackenzie
August 13, 2024
Together with
I love it when people take fancy business school ideas and explain them simply in a way everyone can use.
This week on the Hospitality Daily Podcast, Starwood strategy leader-turned-The Phoenicia Malta GM Robyn Pratt is doing this in episode after episode:
"Six Sigma" > find and fix problems really well
"Blue Ocean Strategy" > create things people want
Today, she shares how she's using the "Service-Profit Cycle" to boost team engagement, team satisfaction, service quality, and revenues - all at once.
TOGETHER WITH SOJERN
Success in hospitality comes from delighting guests. This report I wrote for Sojern offers insights from our global study on engagement strategies to improve operations and boost financial performance. Read now to learn:
How the guest experience impacts financial performance
How to use guest data effectively
How to build guest relationships at every stage of the travel journey