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- Unlocking Revenue By Building Stronger Guest Relationships
Unlocking Revenue By Building Stronger Guest Relationships
a research project with Sojern
Josiah Mackenzie
August 06, 2024
Together with
What does it really take to improve guest experience today? Everyone has an opinion on this, but I wanted to get scientific and measure it 🤓
Over the past few months, I've asked hotel managers around the globe what they're doing to serve their guests and build stronger relationships. Not only did I get an amazing set of benchmarking data for you from this - but what I found about how the top performers stand out and succeed surprised me….
TOGETHER WITH SOJERN
Success in hospitality comes from delighting guests. This report I wrote for Sojern offers insights from our global study on engagement strategies to improve operations and boost financial performance. Read now to learn:
How the guest experience impacts financial performance
How to use guest data effectively
How to build guest relationships at every stage of the travel journey