Stay “COOOL” with fussy guests

A recent article in Time Magazine observed how travelers today are “fussier” than ever, and Eleanor Erickson, a former general manager with Hilton for 20 years, has been working on a framework to empower hospitality providers in this environment.

🎧 Listen to this 4-minute episode on Apple Podcasts or Spotify

The big idea: Provide your teams with a proven framework they can use to navigate difficult conversations.

You can learn more about the "COOOL" framework from Eleanor here.

Today's challenge: How you can empower your teams with this framework?