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The Story Behind "Ladies and Gentlemen Serving Ladies and Gentlemen"
with Horst Schulze
Josiah Mackenzie
September 17, 2024
Today, we're learning from Horst Schulze, the legendary co-founder of The Ritz-Carlton Hotel Company, who shares the story behind the iconic phrase "Ladies and Gentlemen Serving Ladies and Gentlemen" - and how it can transform your approach to hiring, training, and creating a purposeful work environment.