The Hospitality Mentality: Your Key To Delighted Guests And Internal Fulfillment

Together with

Today we’re learning about:

• The hospitality mentality

• Investing in your team in 2024

• A new milestone for She Has a Deal

• A children’s book about a hotel?

TOGETHER WITH ACTABL

A GPS for the Hotel Industry: Actionable Insights to Drive Profits Up and to the Right

Hotel owners and operators face the daunting task of balancing multiple facets of business, from labor management to guest experience and cost control. While most technology offers data collection, Actabl focuses on transforming that data into actionable insights.

Actabl's suite of business intelligence, labor management, and hotel operations management software is designed to deliver real-time, meaningful insights to both on-property managers and above-property leaders. By seamlessly integrating technologies such as Hotel Effectiveness, Profit Sword, Alice, and Transcendent, Actabl streamlines workflows, optimizes labor forecasting, and enhances the guest experience, ultimately driving profits up and to the right.

Learn more about Actabl now

The Hospitality Mentality: Your Key To Delighted Guests And Internal Fulfillment

with Josh Liebman, author of The Hospitality Mentality

Are you looking to exceed your guests' expectations and create unforgettable experiences through hospitality? What if you could do this in a way that not only improves the lives of the people you’re serving but makes your own life better and creates opportunities for you and those working with you?

If you want to know the answers to these questions, you’re going to enjoy our episode today, because we’re getting a masterclass from Josh Liebman on what he calls “The Hospitality Mentality” (which is also the name of his book that is coming out soon).

Josh is a seasoned hospitality professional with a background that includes working for renowned theme parks such as Disney and Universal, as well as consulting for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and many more.

In this episode, we dive into what a “Hospitality Mentality” means, including practical strategies for anticipating guest needs, personalizing guest experiences, turning complaints and criticism into opportunities for growth - and how to maintain your energy and enthusiasm through it all. If you're ready to take your hospitality business and career to the next level, you’re going to love this.

 Listen to our full conversation here now.

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