Top 10 takeaways from Sam Altman on ChatGPT and the future of AI

Good morning. Yesterday I listened to OpenAI CEO Sam Altman talk for 45 minutes about ChatGPT and the future of AI.

Today, we’re going to focus on AI and its implications for hospitality:

1. Top takeaways from Sam Altman on ChatGPT and the future of AI

2. Airbnb CEO Brian Chesky on how its service will radically change with AI, by next year

3. AI is ending job security (and that’s a big opportunity for hospitality)

Let’s jump into it…

1) Top takeaways from Sam Altman on ChatGPT and the future of AI

Yesterday, I listened to OpenAI CEO Sam Altman talk for 45 minutes about ChatGPT and the future of AI. Here are my top takeaways:

1) The interface is just as important as the underlying technology.

"Natural language allows us to convey very complex concepts and ChatGPT gives us the ability to communicate in very complex ways directly with machines."

2) Timing is everything.

"Chatbots were big in 2017 and it was right in terms of what people wanted, but the underlying technology wasn't there."

3) We need to be careful with consumer-facing applications.

"We are very forgiving of other humans making mistakes but have extremely little patience for computers making mistakes."

4) New problems need fresh perspectives.

When asked about how to operate a business in new and quickly-changing environments, Sam said, "People tend to bring too many of their past experiences to new problems. We need to bring fresh eyes to new problems."

5) "The idea that people could work remotely forever was one of tech's biggest mistakes."

"That experiment is over."

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2) Airbnb CEO Brian Chesky on how its service will radically change with AI, by next year

by Rafat Ali for Skift

What’s going on: The AI-driven Airbnb is coming, so watch its trajectory of launches later this year and mid-next year. Chesky promises it will be a whole different service by next year.

In their words: “I said what I’d rather do is instead of building an interface layer on top of ChatGPT, why don’t we just bring GPT4 into our app? That’s what we did, and we’re doing that now. Next May you’re going to see a whole new Airbnb. We’re basically rebuilding the entire app with AI at the center.”

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3) AI is ending job security (and that’s a big opportunity for hospitality)

by Josiah Mackenzie for HospitalityNet

What’s going on: Breakthroughs in artificial intelligence like this are happening each week, instead of over months or years as in previous technology innovation cycles. To understand the implications for hospitality providers, I spoke with Michael Hraba, Partner at Waterford Hotels & Inns. Michael is based in San Francisco - the epicenter for much of the technology we're seeing today - and runs operations for their collection of iconic properties such as The Inn At The Presidio.

In their words: “AI is going to make many more people look at hospitality as the place to build a durable career.” - Michael Hraba

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