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How We Use AI To Delight Guests, Staff, and Owners
Featuring Roman Pedan, CEO of Kasa
Josiah Mackenzie
May 07, 2024
This newsletter is brought to you this week by the Hotel Operator’s Weekly Briefing. Check it out if you’d like long-form analysis of what it takes to empower your teams to delight guests and drive profits.
Today, Roman Pedan, CEO of Kasa, a management company with 85 properties, shares how they have used AI to automate more than 50% of their guest message responses. It seems everyone talks about driving efficiency with AI, but I’ve found few people willing to share the details of what this looks like when you’re operating a hospitality business. Read on to learn how they’ve done this.