🍍Lessons from San Francisco's top-rated hotel

First: Why they have no open roles...

🍍 "My fellow workers are treating me like royalty!"

How the Cayuga Collection develops an exceptional culture through staff stays

🍍 Creative collaborations

Annie Leibovitz and Peninsula, Jeffrey Kong and voco, and more...

🍍 Bermudians in Hospitality: a 7-minute video

Plus: The employee listening strategy from Rocco Forte Hotels

🍍 A Texas chef's new 'microresort'

Plus: Saira Hospitality’s new London school to train undiscovered talent

🍍 What I learned from buying out a 400+ room resort for a week

Plus: Rosewood’s new “Alchemy of Sleep” program

🍍What can the hospitality industry learn from Sonder?

Plus: Swire Hotels’ simple approach to digitization

🍍 Learning from suggestions to improve Airbnb

Plus: Something I found at the San Francisco Fairmont this afternoon

🍍Lessons from opening a hotel during the pandemic

Plus: Kimpton’s low-cost way to build brand awareness over the holidays

🍍 Scaling success without losing touch with property teams

🍍 Incorporating online guest feedback into operations improvement

Plus: What Hilton is learning from its website & Apres Ski on the Conrad DC rooftop

🍍 Working cross-functionally to design a better guest experience

Plus: The “day-to-night use journey”